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Refund and Cancellation Policy

Effective Date: December 8, 2025

  1. PURPOSE

This Refund & Cancellation Policy (“Policy”) applies to all programs, courses, and digital products offered by LEV Continuing Education. By enrolling in a program, you agree to this Policy.

  1. DEFINITIONS
  • Live Program: A session held at a scheduled date and time (virtual or in-person).
  • On-Demand Program: Pre-recorded or self-paced course available immediately.
  • Hybrid Program: A combination of live and on-demand components.
  • Digital Materials: Any downloadable or instantly accessible content.
  1. ON-DEMAND PROGRAMS (NON-REFUNDABLE)

Once access is granted, all sales of on-demand programs are final.

Refunds may be considered only for:

  • duplicate purchases, or
  • unresolved technical issues (within 7 days of purchase).
  1. LIVE PROGRAMS (VIRTUAL OR IN-PERSON)

Participant-Initiated Refunds

Time Before Program

Refund Amount

14+ days

100% (minus processing fees)

<7 days

No refund

No refunds for no-shows, including participant-side technical issues.

Substitutions & Transfers

  • Participant substitutions are allowed at no charge (with 2 days prior notice).
  • Transfers may be permitted subject to availability.

Requests must be sent to jill@levcontinuingeducation.com.

  1. HYBRID PROGRAMS

If any on-demand content has already been accessed, only the live portion may be eligible for a partial refund following the Live Program refund schedule.

  1. DIGITAL MATERIALS

Digital downloads are non-refundable once accessed or downloaded.

  1. PROGRAM CANCELLATION BY LEV

If LEV cancels a program:

  • a full refund will be issued, or
  • participants may transfer to a future program.

If a program is rescheduled, participants may choose to attend the new date or request a full refund.

LEV is not responsible for secondary expenses (e.g., travel).

  1. TECHNICAL REQUIREMENTS

Participants are responsible for:

  • stable internet access,
  • updated software,
  • verifying system compatibility.

Refunds are not issued for participant-side technical issues.

  1. REQUEST PROCESS

All requests must be made in writing to: jill@levcontinuingeducation.com

Include:

  • full name,
  • program title,
  • purchase date,
  • reason for request.

Approved refunds are processed within 10 business days.

  1. EXCEPTIONS

Exceptions may be made for:

  • documented medical emergencies,
  • bereavement,
  • severe unforeseen circumstances.

Supporting documentation may be required.

  1. MODIFICATIONS

LEV may update this Policy at any time. The most recent version is posted at:
www.levcontinuingeducation.com/refund-policy

  1. CONTACT

For questions about this Policy: jill@levcontinuingeducation.com

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